We offer a 100% refund guarantee.
All bookings placed on or after 22nd September 2020 have ‘Master Cancel cancellation protection cover‘. This means that if you cancel from 60 days up to and including 2 days before check-in date, you will receive a full 100% refund of the costs you have paid on your accommodation.
Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking.
Cancellations made 1 day prior to or on the day of check-in (or more than 60 days from the day of check-in) will not be eligible for refund. Example: for a check-in on Friday you could cancel the prior Wednesday, but not Thursday (1 day prior) or Friday (day of check-in).
The cancellation protection on all bookings is included and forms part of our Terms & Conditions when booking and is mandatory.